Creating shared value

STAKEHOLDER ENGAGEMENT

AYO is deeply connected to the environment within which it operates and the societies it serves. As a participant in this dynamic business eco system, our ability to create and preserve value is contingent on the quality of our stakeholder relationships. By providing for their needs and meeting their expectations, we create value for each interconnected cluster in our stakeholder universe, as well as for the Group itself.

We take a holistic approach to stakeholder engagement, continuously striving to improve the quality of our relationships, based on the principles of regular and structured communication, openness and transparency and mutual respect. We prioritise stakeholder segments based on their material influence over our value creation process and develop a specific stakeholder management plan for each cluster based on their needs and expectations. We also rate the quality of these relationships and purposefully endeavour to create shared value and resolve potential conflict before it even arises. We communicate effectively, utilising a wide range of platforms, from one-on-one meetings to broadcasts and press releases to digital channels and official JSE SENS announcements.